Effective Date: 1st June, 2025

At DearQR, we are committed to providing a reliable and high-quality QR code generation experience. We offer a fair and flexible refund policy to ensure customer satisfaction.

1. 7-Day Satisfaction Guarantee

We offer a full refund within 7 calendar days of your initial purchase if you meet any of the following conditions:

• The service fails to meet the features promised on our website or documentation
• The service was inaccessible or malfunctioning for more than 24 consecutive hours
• The product was incompatible with your intended system or workflow
• You simply did not find the product useful or suitable

We understand that not every product is right for every user, and we want you to be confident in trying DearQR.

2. Fair Usage Requirement

To qualify for a refund, usage during the trial period must be reasonable and consistent with normal exploratory or evaluation use. Refunds may not be granted if:

• The account shows excessive usage far beyond what is typical during evaluation
• Our service has been used for mass production, scraping, or abusive behavior

We reserve the right to assess usage patterns before approving a refund request.

3. How to Request a Refund

To request a refund:

• Contact us within 7 days of your purchase at [email protected]
• Provide your account email and reason for the refund request
• Our support team will process eligible refunds within 5–7 business days

4. Exclusions

Refunds are not available:

• After 7 days from purchase
• For renewals of existing subscriptions
• If misuse, abuse, or automated exploitation of the API is detected
• For indirect damages, lost data, or integration challenges beyond our control

5. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page and will not affect retroactive purchases.

Contact

If you have any questions about this refund policy, please reach out to:

DearQR Support
Email: [email protected]
Website: https://www.dearqr.com